ICT Assistant at CARE AFGHANISTAN

Job Description

1. Summary of Key Functions

The incumbent has the primary responsibility for implementing and maintaining an organization's Information and Communication Technology services and solutions such as computer systems, installs and configures hardware and software, email and connectivity support, and solves technical problems of end user for ensuring the entire ICT system in Parwan Sub-office running smoothly. ICT Assistant position monitors the AIYA project in Parwan field office operational requirements and analyzes the business requirements of different departments and conducts feasibility studies to determine the best use of technical resources to include a new information and communication system with technology components.

The ICT Assistant is responsible for providing ICT system support and setup, develop ICT solutions, maintain and update of CARE Afghanistan AIYA project and Parwan Sub-office ICT infrastructure and network and related applications and services in CARE Sub-office. The ICT Assistant is responsible for maintaining the proper flow of the mission’s information communication and technology as well as managing the computer systems and networking.

2. Key relations

Internal:

• Report to Information and Communication Technology Officer and will have close collaboration with AIYA Project Provincial Head, Provincial Manager, and ICT Team here in Kabul.
• Close communication and coordination with AIYA and other program/unit/department and with provincial staff and team to ensure proper delivery of ICT service and resources.

External:

Concerned vendors, ISPs, GSM companies, ICT service provider, ICT Team, and ICT Solution Center (HelpDesk).

3. Duty Locations 

Main duty station is Parwan Sub-office, with frequent travel other field offices if required.

4. Key Results Expected:

As a member of ICT department, he/she is responsible to provide full support to ensure that field office basic ICT needs are identified and the proposed services and solutions are delivered to staff on time in close coordination and consultation with provincial heads. Be able to prepare a comprehensive ICT service and performance monthly report. ICT Assistant will make sure that staff utilize standard ICT services and solution to effectively help field office operations and will provide consistence technical contribution to all staff using CARE ICT resources. ICT Assistant will focus on achievement of the following results:

Main Responsibilities and Tasks:

Responsibility #1: Perform and provide ICT Supports such as LAN, Internet, Emails, Hardware & Software solution and services for Parwan Sub-office AIYA project for smooth running all ICT operations needed:

• Ensure AIYA staff uses proper connectivity that support overall IT and Telecommunication demand such as CARE Afghanistan websites, email functionality, Financial Management System FGMS, NAS, Data and shared resources, Internet, telework virtual procedures, SharePoint and overall O365 automations and collaborative applications and digital voice and telecommunication system.
• Ensure you to assist the AIYA field office with computer maintenance, install and configure ICT equipment, and perform preventive maintenance and troubleshooting of variety of hardware and software installations to meet ICT requirements.
• Ensure proper data protection management by establishing a clear back-up module for field office and undertake the necessary steps for this activity including designing a schedule and materials list.
• Identify equipment and accessories required for the smooth functioning of computers in CARE field office. Facilitate and provide specification of ICT equipment while purchasing by procurement departme

  Responsibilities

  Core Competencies:

  Good human relation skills, sense of humor, courtesy.

  Play effective role working in team.

  Analytical skills of ICT problem solving

  Fair working skills while prioritizing ICT services

  Ability to train other, cooperative, Competent, Willingness and ability to travel inside Afghanistan.

  Skills and Experience:

  Good knowledge of troubleshooting LAN, Computing System, Internet, Email and Telecom system

  Ability to identify and solve computer software/hardware related problems.

  Ability to install computers and newly introduced packages in computer.

  Professional Problem diagnostic & troubleshooting ability.

   

  Education: 

  Bachelor’s degree in computer science, or similar trade and certifications in CompTIA Network+, CompTIA Security+, CompTIA A+, CCNA, MCSA, MCSE, MCDBA, ICDL and Cybersecurity.

   

  Work Experience:

  At least 2 years experiences in relevant post preferably in

  International Organization.

  Languages, Skills:

  Fluency in spoken and written English, Dari and Pashtu.

  GENERAL:                                     Ability to train other, cooperative, Competent, Willingness and ability to travel inside Afghanistan.

   

  Safeguarding

  CARE places human dignity at the center of its relief and development work. At the heart of CARE’s efforts to impact poverty and social justice is its engagement with marginalized communities, and vulnerable adults and children. Vulnerable adults and children are particularly at risk of sexual exploitation and abuse. CARE commits to the protection from sexual harassment, exploitation, and abuse and of vulnerable adults and children, involving CARE Employees and Related Personnel. CARE has a zero tolerance toward sexual exploitation and abuse and child abuse. CARE takes seriously all concerns and complaints about sexual exploitation, harassment and abuse and child abuse involving CARE Employees and Related Personnel

  CARE Afghanistan  participates in the Inter-Agency Misconduct Disclosure Scheme. In line with this Scheme, we hereby request information from candidate’s previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the candidate left employment. All CARE Afghanistan’s offers of employment are subject to satisfactory references and appropriate screening checks. By submitting an application, the applicant confirms his/her understanding of these recruitment procedures.

   

  Submission Guidelines

  • Please submit your completed CARE Standard Job application form (ACBAR: Application Form) along with updated CV to afg.vacancies@care.org.
  • Applications after the closing date (12:00 AM) and without CARE Application form will not be accepted.
  • Please Indicate the position title, Vacancy Number in the Subject Line (ICT Assistant CARE-AF-1082 Parwan) otherwise your application will not be considered.
  • Please note that there is no telephonic inquiry and only shortlisted applicants will be contacted with and call for Interview.
  • The successful applicant will be expected to undergo a Background Check, Bridger check & Reference check and be compliant and sign up to Care Afghanistan’s Code of Conduct, PSHA (Prevention from Sexual harassment, exploitation and abuse) and other Care Afghanistan policies prior to a final offer being made.
  • People with Physical Disabilities and Women are highly encourage to apply.
  • CARE IS COMMITTED TO SAFEGUARDING POLICY (Available at: Safeguarding)
  • CARE IS COMMITTED TO CODE OF CONDUCT (Available at: CARE Afg Code of Conduct (updated).pdf)

  Submission Email

  Afg.Vacancies@care.org